All packages shipped internationally may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from www.rmsmotion.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Security is a top priority when placing an order on the Internet. All online transactions are sent through our secure server, and encrypted with 128-bit Secure Socket Layer (SSL) technology.

Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with RMS Technologies.

First check the packing list and compare it to the products you have received. Verify that you have received all the boxes and checked all the packing materials for small items. If you are still missing an item(s), please contact us at sales@rmsmotion.com.

All prices are quoted in US Dollars. Prices are subject to change without notice.

Currently this site can be used to place orders for no more than five or nine pieces per part number depending on the part. If you are interested in purchasing a larger quantity, please contact us at sales@rmsmotion.com.

We ship all orders via UPS. You can select the level of service to meet your delivery needs. Shipping times and costs will be calculated based on package dimensions, weight and the level of service requested. The costs and shipping times will be displayed in your shopping cart. No P.O. Boxes Please

Once your order has shipped from our warehouse, you will be notified via email. You can track your packages using the UPS tracking number supplied in the email.

Partial shipments are not available. Orders will ship based on the part number with the longest lead time.

First check the packing list and compare it to the products you have received. Verify that you have received all the boxes and checked all the packing materials for small items. If you are still missing an item(s), please contact us at sales@rmsmotion.com.

If the package appears to have obviously been damaged by UPS, immediately tell the driver that you do not want to receive the package. Or you can ask the driver to wait while you open the package to inspect the contents; and if the contents are damaged, you can refuse the package claiming the damage. If the damaged package was left or someone else signed for it, you can report the damage electronically, by following the steps:

All returns must have a Return Merchandise Authorization (RMA) number issued. Click here to submit an RMA Request

All products except those with specific exceptions, may be returned within 30 days from the date of shipment for a refund. Shipping, handling, and insurance charges are services rendered and are not refundable. No refunds or exchanges after 30 days.

The customer is responsible for the shipping costs and restocking fees for product that are returned for reasons other than defective or misshipped product. The standard restocking fee is 15%, but some products may be subject to a restocking fee up to 100%. We will gladly exchange or replace any defective or misshipped products within our 30 Day Refund & Exchange period.

If the product you receive is not what you ordered or is defective, you must contact RMS Technologies to receive an RMA number and instructions on how to return the product. You are responsible for the shipping costs to return the product, however if RMS Technologies determines that the product was misshipped or defective due to our error, you will be reimbursed for your shipping cost.

The customer shall prepay all shipping charges for products returned to RMS Technologies for warranty service and RMS Technologies will pay the return shipping (Ground Transportation) of products to the customer.

Non-warranty repairs will be made once the customer has accepted all charges for repairs and shipping. A notice of the estimated repair charges including a technican's report will be sent ot the customer by email or fax. Once the customer has accepted the charges with an authorizing signature and returned the form, RMS Technologies will repair and ship the items.

RMS Technologies may deem a product non-repairable. When a product is non-repairable, RMS Technologies will email or fax a form requesting the customer to choose whether to have it scrapped (discarded) or shipped back. If the customer would like the unit shipped back, RMS Technology will do so at the customer's expense. If no response is received within 30 days the non-repairable item will automatically be scrapped. Items still under warranty will be credited or replaced.