RMS Technologies

In order to better expedite the Failure Analysis of the failed product, Lin Engineering requests the following information on all products sent back for FA/repair. Please answer the following questions as best you can to better expedite your repair.
RMS RMA Policy

PRODUCT SENT BACK WILL NOT BE PROCESSED IF RMA REQUISITION FORM IS NOT INCLUDED BY THE CUSTOMER.

Required fields are marked with an asterisk *

Information on the failed product

Complete Part Number on the Unit

What is the “Serial # ” that appears on the label of the unit?

Where is the Serial Number?

What was the voltage input to the unit when it failed?

What was the current setting?

For Drivers and controllers, please checkbox the following if you are experiencing these conditions:

Motor moves irratically Yes No

Motor possesses lower torque Yes No

Unit does not power up, high current draw from the power supply Yes No

Unit does not power up, low or no current draww from power supply Yes No

Unit will power up, but no movement (drivers) Yes No

Unit will power up, but no communication (controls) Yes No

Model number of motor used

Please explain the failure

Examples: jittery, resonance, not smooth, high pitched noise, loud rough noise, stalling, low torque, shaft cogs, shaft is locked up, broken lead wires or connector, bent shaft, gets hot, my design changed – need a rework, miscommunication – ordered wrong part, etc.

Please explain how the product failed?

Examples: Fails during operation, while idle, when loaded with a certain weight, when unit ran overnight, at certain speeds, etc.

Briefly explain any environmental conditions (temperature, humidity, dust, metal shards, rain, etc):

Additional Information

Customer Contact Information

Name

Company

Address

City

State

Zip Code

Phone

Fax

Additional Information

Payment Information

Should FA and or repair charges apply what payment option would you prefer?

PO (Please enter your PO Number and supply a copy with this form) *
Credit Card (All major credit cards are acceptable). Customer will call, fax or e-mail credit card number to Lin Engineering customer service representative.

* Lin Engineering customer service will contact the customer with a RMA# within 1 business day after the RMA requisition form is submitted.